Communication

The most common element behind failure is found in weak communication processes. The London Office Cleaning Company has made concise, consistence communication a top priority. Our procedures ensure that the flow of all information within our organization reaches the correct individuals every time to guarantee the first-rate service standard we have achieved.

We encourage all of our clients to give us open and direct feedback on every aspect of our services. We seek to meet on a regular basis to discuss our service standards on how we are "delivering the promise". Only through honest criticism can we further improve or alter our services to suit an individuals needs.

Our clients are provided with a sign in book which is used for reporting any minor issues that may arise. This direct form of communication has become a very effective system in detecting and rectifying any problems immediately.

Cleaning Services Inspection Reports

As part of our quality program, regular inspection reports are filled in by our supervisors which are then used to notify staff of areas that need immediate attention. Upon request, clients can also be issued with a copy of Inspection reports reviewed by our senior management on a weekly basis.

Standard of work is monitored through the regular review of inspection records, over a contracts life span.

Regular staff meetings are held to address issues and ensure that the requirements of every contract are reviewed with a frequency that guarantees client satisfaction.


© 2016 The London Office Cleaning Company Limited